Need Help?

Have a question or need support? We’ve got you covered.

Hours: Monday–Friday: 8 a.m.–8 p.m. ET


Phone: 

Canada (Toll-free): 1-855-825-9235 

U.S. (Toll-free): 1-855-825-9236 

International (Call Collect): 1-514-881-3808 


Email: corporate.clientservices@bmo.com


Lost or Stolen Card

If your card is lost, stolen, or a replacement hasn’t arrived within 10 business days, notify your Card Program Administrator and contact BMO Corporate Card Services.



Keep Your Contact Information Up to Date

Accurate contact information ensures you don’t miss important updates about your account.


Outdated details can lead to: 

  • Missed communications and security alerts

  • Delays accessing support due to verification issues 

  • Higher security risks 

  • Service interruptions from failed notifications 

  • Compliance challenges for inaccurate business information

  • Review and update your contact information regularly using one of the following options:

    • If you use Spend Dynamics, you can update your contact information under your Profile settings.

    • If you use OLBB, you can review your contact information in the Administration tab.

    • When contacting BMO, request verification of the contact information on your Corporate Card Administrator List and update any outdated details.

    • Advise your cardholder to always make sure their contact information is kept up to date.



Understanding Your Corporate Card Billing

Experiencing a declined transaction or nearing your credit limit? Here’s what to know. For a transaction to go through, both the individual card limit and the corporate limit must have sufficient available funds. If either limit is reached, the transaction will be declined.


If an individual cardholder needs additional available credit:

  1. Make a payment directly to the individual card account—this frees up available credit but does not change the card’s limit.

  2. Increase the card’s credit limit if there is room under the Corporate Limit—this raises the card’s credit limit.


Cardholders can view their own transactions, but the Corporate Account statement shows the total amount due across all cardholders. Even if individual limits refresh, they still count toward the total corporate limit. When the Corporate Limit is reached, a payment must be made before further transactions can be processed.



Additional Support for Card Program Administrators

Contact us for assistance with: 

  • Rewards program inquiries 

  • Adding or removing cardholders 

  • Setting up recurring payments 

  • Support with Spend Dynamics or Corporate Card Hub

  • Canada: 1-855-825-9235 

  • U.S.: 1-855-825-9236


Need Help?